More downtime today

Posted by ,

Yesterday and today in the early hours (GMT) the server stopped serving Brickset and instead showed the Parallels default page, right, due some sort of server configuration changing 'on its own'.

Clearly this is disappointing and frustrating particularly given I had hoped our problems would be behind us now we're on a new server.

I have raised this as a problem with WebFusion tech support who are investigating. I sincerely hope it doesn't happen again otherwise we'll be on the move again...

30 comments on this article

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By in Australia,

I encountered this issue when I clicked on the bookmark link on my mobile. After a few attempts and seeing this page, I cleared out the internet files and everything was back to normal. Just thought to let you know if it helps in determining or solving this issue now or in the future.

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By in France,

It's ok don't worry !
I was certain that brickset was still up behind the scene ! :-)

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By in Australia,

My post is showing that it is 9:09pm. We're on daylight savings and it's now 10:09pm.

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By in Republic Of Korea,

Currently, Brickset's favicon is the Parallels Plesk's favicon. That means I'm expecting Brickset to be "paralled" again the next day.

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By in New Zealand,

Same here. It was working fine on my desktop computer but not with my mobile. I cleared the cache of the browser and it works fine now.

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By in United Kingdom,

After setting up an account on Brickset, I can't log in via the iOS app. Is this related? Can't believe I haven't found this site before!! :)

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By in United Kingdom,

iOS/Android apps are being updated to deal with an unintentional side-effect of moving servers. I suspect new versions will appear in the stores this week.

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By in Sweden,

I'm having trouble with the new site not remembering my login (despite ticking the "remember" box). I come back the next day and I'm logged out. Never happened on the old site, I could visit once a week and still be logged in. I have third-party cookies blocked (as I imagine most have since I think it's the default setting), so if you're doing the login via a third party you may want to change that.

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By in United Kingdom,

Oh, no. Not more issues! Huw, I'm sure you'll be able to fix it. ;)

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By in United States,

^^same here. I also block third party cookies (a good security measure).

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By in United States,

Huw, do you think it might be an issue with CloudFlare?

I've also noticed I don't stay logged into Brickset like I used to. It seems like I have to login every day now.

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By in United States,

As others have said before me, the remember me button doesn't work. Also, I get to the parallel page but it only happens at night here. My timezone is GMT -5 if that helps at all.

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By in United Kingdom,

Thanks for the update Huw. I'm in Lego heaven browsing this site!! :) Wife is getting worried now as I trawl eBay for old sets I used to own...

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By in United States,

Huw,
We (the fans) all know how frustrated you must be, and I, for one, sure understand.
I'm sure it'll all get stabilized soon.
Thanks for all your work to deliver us a world-class LEGO site!

-Defiant

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By in United Kingdom,

I'm not sure what the login problem is. Nothing has changed code-wise in that regard. If you examine your cookies for the domain you should see one called ASPXAUTH which, for me at least, expires in November 2016.

There is a minor difference in the way the pop-up login form and http://brickset.com/login work so I'd be interested to know if one works but not the other.

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By in United States,

Huw, I posted a review of 70811 a few days ago and it doesn't seem to be showing up unless I go directly to the set page itself - is this normal?

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By in United Kingdom,

Huw, I'm still having problems staying logged in too, and I have to use the login webpage, as the pop-up form still doesn't work for me (no matter what computer or device I'm using).

My cookie says it expires in Nov 2016, but yesterday's said Nov 2016 too and I still had to log in again today.

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By in United States,

This is indeed annoying. However, I am confident that you will find a way to fix this, Huw! Good luck.

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By in Germany,

Brickset is not remembering my credentials either - on none of my 5 different devices I use to access the site (OS X and iOS) ...

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By in United States,

Every time I visit Brickset, I find myself having to log in again. That's whether I am on my desktop PC or on my Android smartphone.

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By in United Kingdom,

Logging in hasn't been a problem, but in the item specifics, my eBay listings of parts for sale are American eBay and not the UK....
Other than that, its been okay.....

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By in United States,

the website goes to that default page every night at about 10:00 through 1:00 eastern time

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By in Netherlands,

Isn't there some sort of backup cycle running at night? If (very) badly configured it could stop servicing the website and restart IIS or Apache which will reset sessions.

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By in United Kingdom,

Getting log on issues too, I have to log in most every time I visit. It remembers my details on the home page when I type the 1st letter but not if I try to log in when on a different page.

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By in France,

I'm always logged off after somes hours.
Is there a problem with cookies?

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By in Australia,

i had issues all weekend from friday night onwards till this morning , thought maybe the site had been closed down !!

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By in United States,

Happened to me twice in the last three days. Usually late 9:00 mountain time

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By in United States,

Ditto with the login issues on my old Android tablet (Gingerbread, I think). I never had to log in on the old site. Anyway, it's a small matter. Joe

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