New LEGO Customer Services site reveals new polybags

Posted by ,
Uruk-Hai with ballista

LEGO has given its instructions and spare parts customer services pages a long-overdue overhaul, which has caused me a few headaches because I have a script that automatically 'uses' it to look for new additions once a day. Thankfully, the script's author, super-coder Brent, has modified it to work with the new page already, just in time for the 1st of the month when LEGO traditionally publish a lot of new ones.

Lo and behold, when I ran it for the first time this morning, a very large number of new instructions were revealed, including for most of the summer sets but also some for previously unknown sets. I've added them to the database and you can see them here. I've attempted to download the PDFs for the new sets but a number of them are missing from LEGO's server, hence not having images for them all.

Highlights:

  • New polybags for Monster Fighters, LotR and Mining. 30211 looks like a great army-builder for beefing up the dark forces at the Battle of Helm's Deep!
  • New range of Ferrari-licenced small Racers cars, presumably to fill the void left by Cars.
  • Instructions listed for the Inside Tour sets 2011 (moulding machine) and 2012 (still a secret :-) ) but they are missing from LEGO's server, unfortunately...

As usual, no word on availability of the new sets, but stay tuned to Brickset to find out as soon as we know.

51 comments on this article

Gravatar
By in United Kingdom,

Monster Fighters and LotR polybags?

Gravatar
By in Slovenia,

500 new instructions? Wow! Huw, increase this number again. Looks there are more.
Thanks.

Gravatar
By in Germany,

STOP EVERYTHING! :P THERE ARE NEW FERRARI MINI SETS!!! They have made a new deal!

Gravatar
By in Taiwan,

Ferrari is back?

Gravatar
By in Germany,

@madboy: Oh yes it is! The new mini sets seem to take full advantage of the new car pieces introduced in the Cars theme! Even though... the F40 should be a bit more blocky than that... :P And the 458 is way too short... :P And 250 GT Berlinetta looks, well... horrible. :P

Gravatar
By in Sweden,

some nice additions, my boy will be over the moon with those ferrari and co polybags!

Gravatar
By in United States,

I MUST get the LOTR ones.

Gravatar
By in United Kingdom,

All of those new Ferrari Racers are MINE. It's been ages since we had new micro racers, especially of that quality!

Gravatar
By in Germany,

@Mr Hobbles: QUALITY?! They have HUMONGOUS badges!

Gravatar
By in United States,

What we could use is a polybag with a generic Rohan soldier IMO. I guess a soldier + horse polybag would be asking for too much though.

Gravatar
By in United States,

Hey checkout new product'd page at lego new mini fig set's out Hawwai theme an vip collector box look great

Gravatar
By in United States,

Uruk-hai polybag! I hope these are not exclusives that I am unable to get without paying way too much.
Would love a Rohan soldier polybag.

Gravatar
By in Belgium,

I like the new ferraris, are they part of the 'tiny turbos' sub theme?

Gravatar
By in United States,

I hope they're available at Target or something.

Gravatar
By in United States,

Some of the ''eyesore'' Ferraris can be attributed to the obvious use of cars parts in red and yellow- e.g. the 458 Italia and 250 Berlinetta, but it's definitely nice to see that theme back :)

Gravatar
By in {Unknown country},

Ferrari polybags will be promotional items for Shell: if you check the available instructions you can read the address www.shell.com/LEGO. And yes, I've already checked and the page is not available now. Given the .com suffix, I assume they will be available in the US only (all other Shell websites are using local suffixes).

Gravatar
By in United States,

I was thinking that Francesco Bernoulli's nose piece would make a good F1 car - Hello Ferrari 150 Italia. Finally, some Racers worth getting!
And I love the Uruk-Hai polybag. I hope they are widely available and not just in UK newspapers. Same for the Zombie chauffeur, if only for a cheap way to get zombies (or just zombie heads).
"Frodo with Cooking Corner" -- "In this episode, Frodo demonstrates his recipe for a brace of coneys and Po-Tay-Toes."

Gravatar
By in United States,

I'm super glad that LEGO is making Ferrari sets again! What's more, all those sets seem to have new pull-back motors, according to their instructions! I just hope I can find them at a Shell station near me!

Gravatar
By in United States,

Maybe I'm just biased because I love the Monster Fighters theme, but I do love that zombie chauffeur car. It's pretty cute for a car driven by an animated cadaver.

Gravatar
By in Sweden,

I'm getting lots of "Page Not Found" errors with many of these.

Gravatar
By in United Kingdom,

Looks great, if that Uruk-Hai polybag becomes widely available I can see that being one hugely popular polybag. Especially in multiples!

Gravatar
By in United States,

Nice find!

Gravatar
By in Canada,

^^^ We all are...

Gravatar
By in New Zealand,

great news! what a fantastic range of polys.

Gravatar
By in United Kingdom,

^^^^ I think if the polybog for Uruk-Hai's ever became available via a promotion, I would be prepared to travel the country to get enough for a Helm's Deep battle!

Gravatar
By in United States,

Hey have you guys seen the new Lego Lord of The Rings video game trailer yet, it looks awesome.

Gravatar
By in United States,

Brilliant of TLG to turn around and recycle the Cars line parts into Ferraris. Respect! The more mileage they can get out of new molds, the more new molds they will make, so it's a good sign!

Gravatar
By in United States,

LOL I think this update has killed BrickLink site as well. Maybe your coder can help them out :D

Gravatar
By in United States,

YES!!!!!!!!!!!! Ferrari is back! Yet again I can combine my love for plastic building blocks and for cars!

Gravatar
By in Finland,

"3592 Knights' Kingdom Board Game", what's that? I have hard time believing that anything with a name like that would be released in 2012.

Gravatar
By in United Kingdom,

I agree that the Ferraris may end up being part of a Shell promo, maybe similar to the Esso promo last year. Their availability might therefore be limited. LEGO has a history of doing promos with Shell.

Gravatar
By in United States,

Will the polybag impulse sets be availible all summer or for a limited time?

Gravatar
By in United States,

Will they be sold at Lego stores?

Gravatar
By in United States,

i am going to buy like 10 or more of the zombies one cause i want to create a zombie moc

Gravatar
By in United States,

Does anyone know where the Frondo one will be sold?

Gravatar
By in Australia,

I kind of laughed when I noticed one of the new instructions was for one of the Japan-only Rock Raiders minisets. Kind of surprised they put up instructions for something that comparatively obscure.

Gravatar
By in United Kingdom,

Lovin them Uruk-hai polybags!! Must get lots!!

Gravatar
By in Canada,

When there's multiple instructions for a set (not different books) and the description is the same, how do you decide which ones to download? Is there something I am missing that makes it all make sense?

Gravatar
By in Canada,

^ I'd suggest the one with the higher number, which implies it's a later version of the same book.

Gravatar
By in United Kingdom,

Lotr polybags? Easy way to make an army. XD

Gravatar
By in United States,

I tried asking LEGO Customer Service about the Shell Ferrari sets, and I got...

"Thank you for your interest in our Ferrari Racers products that you saw on brickset.com. It is always exciting to hear about new releases of LEGO® products.

I'm afraid the set you inquired about isn't available to purchase at the moment! It might be around soon, but I can't tell you about any new LEGO® toys until they're actually available for purchase! Keep checking LEGO.com for the newest releases of products.

The best way to get sneak previews of our toys is to join the LEGO club, it's free! We'll even send you six LEGO magazines a year! All you need to do is go to www.LEGOclub.com and sign up, or call one of our experts at the phone number listed below and let them know you want to join.

We are glad to hear that the news of this new release is exciting to one of our loyal fans!

Steven, thank you again for contacting us. If you have any further questions, please feel free to reply to this email or call one of our friendly Customer Care Advisors at 1-800-835-4386 (from within the US or Canada) or 1-860-749-0706 (from outside the US or Canada). We are available Monday through Friday from 8AM - 10PM EST and Saturday through Sunday from 10AM to 6PM EST. Please have your reference number handy if you need to get in touch with us: [deleted]

Happy building!

Best wishes,

Beth
LEGO Direct Consumer Services"

Of course, I'm already a LEGO Club member, and the latest magazine (May-June 2012) seems to make no mention of these sets. Perhaps a future issue will mention them though!

Gravatar
By in Canada,

^ An interesting reply, thanks for posting.

I doubt the club magazine will mention them if they are promotional items, it never usually does. In fact it never usually mentions anything about new releases until they've been in the shops for a few months :)

Gravatar
By in United Kingdom,

@huw I was about to say the same thing but you beat me to it.

Gravatar
By in Czech Republic,

@Toa Of Justice -Maybe they talk about new ferrari sets for upcoming year.Lets wait and see...

Gravatar
By in United Kingdom,

^^^^The Lego Club is completely useless I have found, I was a member for a while and ended up finding 'sneak peeks' of the Collectable Minifigures when I had already got the lot. At that point I decided enough was enough and have never renewed my membership.

Gravatar
By in {Unknown country},

Any idea when all "Page not found" instructions will be available again?

Gravatar
By in United Kingdom,

or how the picture of the rock monsters in complete darkness yeah they never give you a proper "sneak peek". Oh well it is free.

Gravatar
By in New Zealand,

I have reported 4429 Helicopter Rescue instruction link failures to LEGO. Their reply below.

Dear Allan,

Thanks for getting in touch with us regarrding the faulty online building instructions for LEGO ® 4429.

I am very sorry that you couldn't download the instructions and I understand that this might be very frustrating when you are not able to build your favourite set.

I have now passed this problem to our specialists and the instructions will be available as soon as possible. The problem is due to the fact that this set is a brand new product and the building instructions hasn't been uploaded properly to the website yet. But I will make sure that they will be there shortly.

Gravatar
By in United States,

To all those who replied to me regarding sneak peeks and promotions: I think I first heard about the 2003 Rahkshi (Shadow Kraata) and 2004 Vahki (Mask and Disk of Time) promotions through the LEGO Club. There were also regular teasers for new BIONICLE sets (usually dark photos) around the end of every year.

@ Jacob Wilson: Lately, teasers have gone downhill, as you said. For example, the back-cover Ninjago teasers (Nov-Dec. 2010 and 2011) were just of individual figures, not sets they came in.

If not by the LEGO Club, then how might LEGO initially announce the new Shell Ferrari sets? Signs outside Shell stations, perhaps?

-Toa Of Justice

Commenting has ended on this article.

Return to home page »