Apologies for the downtime today

Posted by ,

Nearly 12 hours of downtime is totally unacceptable and I apologise. The servers used to be hosted by Northstar Computer Services, run by Eric who's admin at BrickLink, but he recently sold the business to another company and this was the first time there's been a problem since then. Consequently I wasn't aware of the correct out-of-hours support arrangements and they were not totally familiar with the the server setup.

Anyway, we're back up now, and hopefully, if there is a next time, both they and I will be better prepared to deal with it.

22 comments on this article

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By in United States,

No worries mate, just glad you guys are back up.

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By in United States,

No worries, I'm used to MOCpages being down so I see it and was like, "Not usuall for this place, but it'll be up soon."

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By in United Kingdom,

Could we arrange for it to happen every day? I get a whole lot more work done :D

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By in United States,

No worries - Believe it or not you guys were the ones who inspired me to buy a VPS of my own.... Totally changed the way I do computing for my business :)

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By in United States,

^^ same here!! I usually look through random pages of Brickset when I get in to work in the morning for about an hour or so haha but right to work this morning

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By in United States,

As my grandpa is fond of saying: "Stuff happens". In fact, with the amount of traffic and activity on this site, I'm surprised things like this don't happen more often. You fellas really are getting your money's worth out of your servers!

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By in United States,

Ahhhh...bricklink directly into my veins again...

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By in United Kingdom,

Glad your back I needed my brick-fix !

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By in United States,

One cannot appreciate the seriousness of addiction until the terror of withdrawal sets in. Thank goodness it was only temporary. Hopefully most, if not all, Brickset users survived. ;-) Seriously, it is impressive how well run and responsive this site is. Thanks, Huw, for all of your effort and the terrific results.

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By in United Kingdom,

Big thanks Huw for the hard work you have put in to getting it back and running. It is much appreciated as I too am now a Brickset Addict

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By in United States,

So, who hosts the servers now?

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By in United Kingdom,

Business continuity plans are always a major hassle...until you actually need to invoke them :o)

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By in United States,

I didn't even notice. I was asleep! :P

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By in Switzerland,

I am with Andhe. Or I have to tell our admin to put the site on the "blocked" list. Just have to think of a category, it is not really "adult", not "gambling", mmh...

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By in United States,

^ I don't know about that; there were photos of some hot, nude Jabba the other day...

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By in United States,

So is this what is also causing issues and BL?
It seems Inventory lists are not appearing for some sets

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By in United Kingdom,

I'm absolutely disgusted by this morning's loss of service! I look forward to the complimentary Super Star Destroyer by way of compensation! 8oP

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By in United Kingdom,

My nervousness at the lack of brickset I guess indicates the creeping inevitability of AFOLness.
The wife is also beginning to see thru the kids as an excuse routine...
Good to have you back Huw/brickset!

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By in United States,

As long as i don't miss any pictures of new superheroes sets, and/or release dates I'm fine with some downtime.

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By in United Kingdom,

I had to do work! Disappointed Huw you put my output up to an unacceptable level.

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By in Australia,

You have no idea how any times times I hit the F5 key on my computer. I thought the button was broken!

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