Today's offers at LEGOshop.com...

 

  • Today's offers at LEGOshop.com...

    Posted by Huw, 28 Nov 2010 03:41. Filed under shop.LEGO.com (US/Canada).

    8059: Seabed Scavenger
    Atlantis, 2010
    More details...
    ©2010 LEGO Group

    Today's online deals at LEGOshop.com in the USA and Canada are as follows. Tomorrow's, Cyber Monday's, deals weren't supposed to be publicised until tomorrow, but they've been leaked everywhere else so I might as well tell you now. The free shipping on orders over $50 and 10% discount on orders over $150 offers are also still running.

     

    Sunday
    8059 – Seabed Scavenger – 20% off
    7597 – Western Train Chase – 20% off
    5632 – Animal Care – 20% off
    5633 – Polar Zoo – 20% off
    7636 – Combine Harvester – 20% off

    Monday
    5983 – Undercover Cruiser – 20% off
    8049 – Tractor with Log Loader – 20% off
    7573 – Battle of Alamut – 20% off
    5602 – Police Station – 20% off
    8079 – Shadow Snapper – 20% off
     


    14 comments, latest one posted 30 months ago. (Commenting has ended on this article)
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Comments

Posted by Farmer_John in United States, 28 Nov 2010 09:07

My original order from Friday is still "In Customer Service." I got my order in ASAP and was able to get the Front-end Loader and Windmill for the 40% off, but Lego still hasn't processed the order. I will be extremely disappointed if they kill half of my $625 order (I also purchased the Flagship, Emerald Express, and Medieval Market) for their measly $25 mistake.

Posted by natro220 in United States, 28 Nov 2010 11:30

I was charged for the difference from the Black Friday deal today - I had bought the Front End Loader, Pizza Planet Truck, and Wind Turbine. I called Lego and they told me they made a mistake and that they were taking the difference out of my account. Why wouldn't they ASK me if they could do it, as I did not authorize that amount?? They almost overdrew my account! I ended up cancelling the order.

Posted by madforLEGO in United States, 28 Nov 2010 14:47

@natro220: Does your lego invoice show the 'corrected' amount now or does it still show the cheaper pricing?
Also, does your Credit card show two charges, almost identical amounts, from Lego shop at home? One on the 26th and 1 on the 27th? Thanks

Posted by dhaas06 in United States, 28 Nov 2010 15:53

I ordered one Pizza Planet Truck and one Wind Turbine Transport just after midnight during the 40% off period, and my order status currently says that they were shipped at that reduced price ($59.94 total). I'm still going to check my credit card statement carefully, but it looks at this point like they honored the error. Hopefully they will be consistent and let everyone who ordered during the 40% have the bonus deal, but I can understand S@H adjusting orders for those who got multiple copies, as those people were obviously taking advantage of a mistake.

Posted by Farmer_John in United States, 28 Nov 2010 16:11

My order now shows as "Processing" after two days and a few emails/calls. The prices have not been adjusted on Lego's website, and I will have to wait until they ship to check my credit card. I did order two of the front loaders and one windmill...the loaders were for my kids and the windmill was for my Christmas present.

I did not realize the 40% off was a mistake when I ordered, so I don't know how it would be considered as taking advantage of a mistake. But I guess sales are so rare from Lego that any percentage off could be considered as a mistake.

Frankly I was disappointed that they didn't have any Star Wars sets for sale (beyond the 10%) and bought the loaders because they seemed reasonably priced and my kids will still love them. Is it just me or are Lego prices going up astronomically???

Posted by madforLEGO in United States, 28 Nov 2010 16:23

@Farmer_john: I think there are three reasons mainly that prices are going up:
Lego is intensely popular now so they can hike the prices.
The license cost may be going up due to the bad economy (go figure)
Plastic production costs are going up (I believe)

I did not realize the mistake until the prices were corrected...
I mean I can see an adjustment on my credit cards, but not for the amount they have.. So I dunno if it was just my credit card company being a credit card company or if something else is going on.

Posted by natro220 in United States, 28 Nov 2010 16:33

@madforlegos - they charged the difference today (Sunday), in addition to the amount I paid on the 26th. I understand they made a mistake, but I authorized the first amount and if I hadn't checked my bank account today, I could have easily overdrawn my account (I used a debit card from my checking account). I talked to someone at customer service, he told me they made a mistake and that they were charging me for the difference of the 20%. I then told him to cancel my order.

Posted by dhaas06 in United States, 28 Nov 2010 16:55

@Farmer_John: I didn't mean to convey that buying 2 copies of 1 set would be taking advantage, I was referring more to 10+ of the same thing.

Posted by Farmer_John in United States, 28 Nov 2010 18:10

madforlegos - I totally agree with your assessment on the reasons for Lego prices going up. Star Wars legos are immensely popular (my kids' personal favorites); personally I like almost anything lego puts out. Plastic is tied to oil prices and we know where that is these days. Finally, Lego is...well...Lego, and they can drive a higher profit margin based on their name. Hopefully, they don't go too far or I will only be able to afford shopping during sales (which is no fun for me or my kids). ;-)

To natro220's point, isn't it credit card fraud to charge what has not been authorized? I have to admit that I haven't read lego's authorization agreement very closely, but it has to be a fine print to charge additional if a mistake is made. I know that I've never had Wal-Mart come back and charge additional after I left the store, and I would pitch a fit if they did. If the Black Friday deals were offered for a certain price, I would expect Lego to honor the agreement unless is was completely out of line...say $5 for a $100 set. Isn't that what Black Friday is all about...to lure in buyers with a few good sales to get them to also purchase additional higher-priced items? That's how it works on me anyway...

dhaas06 - Sorry if I came across as defensive regarding the two sets. I guess my point was that some of us have more than one "lego kid" in the family and it is easier to buy two sets than have them fight of who got what. I can't stand it when flippers buy everything up so we then get to pay them a premium, which is why Lego limits some orders to 5 or less. Case in point...minifigures Series 3....need I say more?

Posted by AZFIREWOLF in United States, 28 Nov 2010 21:05

As far as Credit Card fraud goes: If you have a print out of your order showing the prices that you were quoted (I always print a PDF (simple program that is free called Bullzip)) It allows me to print screen the order so that I have proof of what I agreed to pay. Once I see a charge that is different than what I agreed to pay when I submitted my credit card for payment I am on the phone with the CC. Let them deal with it, because the burden of proof is on the vendor not the card holder. You will have to submit your proof (hense the PDF that can be emailed) and then just wait.

Posted by 1265 in United States, 28 Nov 2010 21:20

I find it funny that some folks claim credit fraud. Bottom line....if you don't agree with Lego claiming an error on pricing just cancel and/or return the item(s). It's just that simple. Lego is a great company and their customer service is top notch. Stop with the "I'm a victim" speech and just cancel and/or return the item(s). Trust me....someone with buy what is cancelled or returned.

Posted by Farmer_John in United States, 28 Nov 2010 23:23

Hmmm...if a vendor (even one as beloved as Lego) charges more than the credit card holder agreed to pay when he/she checked out, it IS credit card fraud (not "I'm a Victim speech") and is against the law (unless waived somewhere in the fine print). First year law school... Typically, it's not worth the hassle of haggling with the vendor and the VICTIM should return the item(s) as the previous poster said and let the credit card company take care of it. If the VICTIM feels badly enough about it, they can always file a complaint with the BBB or just let it drop.

Maybe I'm a little old fashioned, but I believe a "great company" doesn't pull those kind of shenanigans by trying to put the mistakes of their IT or marketing departments off on the customer. It's not like the prices were 90%, 75% or even 50% off...they were 40% off on a few products for a short period of time and Lego was probably still making money one the deal.

That said, I DO agree that Lego's customer service has been top notch in my personal experience to date and one could probably work it out with them with a little effort.

Posted by madforLEGO in United States, 29 Nov 2010 00:32

While I do not agree with how Lego is doing this (I believe they should be notifying someone before changing their charge or adding a charge to an account) it also is up to the consumer to check their CC/bank statement. That said, I am sure you could stop the charge if you wanted to be difficult, but keep in mind they could put you on a list of 'difficult' customers as well. Plus it is not like you cannot return the item if you discovered this after shipping (which is what I am guessing Lego hides behind in situations like this). I guess the bottom line is read through Lego's terms of service, and also the BBB site about credit transactions and see what they say.

But again remember companies sometimes will keep this in mind the next time you want to purchase something from them. So you can win the battle but lose the war so to speak.

Posted by natro220 in United States, 29 Nov 2010 10:01

@1265 - Just to be clear, I wasn't trying to come across as a "victim" or anything, I was just a little taken back to find more money taken out of my checking account than I had authorized them too, and it could have costed me a lot of money in overdraft fees if I hadn't noticed Lego's error. I called Lego and they cancelled the order.

I agree with Farmer John though. 40% off wasn't out of line for a Black Friday sale, so it never occurred to me that Lego may have erroneously given me too sweet a deal. After all, I've purchased several items from the sales and deals page over the years for 50% off.

Commenting has ended on this article.