The Shire available now!
Posted by Huw,
The much-anticipated third entry in the current series of Lord of the Rings sets, 10354 The Shire, is now available at LEGO.com.
The gift with purchase, 40761 Sméagol & Déagol is likely to be gone within hours so, to avoid disappointment, don't hang about placing your order!
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216 comments on this article
The GWP is better than the set :///
Better tree too
Who knew Smeagol was an ancestor of Newton (https://brickset.com/minifigs/idea224)?
@alLEGOry_HJB2810 said:
"The GWP is better than the set :///
Better tree too."
You're convincing me not to buy it then?
Lego.com in the US says the set isn't available until the 5th.
@daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
Insiders have early access from the 2nd.
@daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
You have to be a super secret Insider and don't go blabbing around.
@alLEGOry_HJB2810 said:
"The GWP is better than the set :///
Better tree too
Who knew Smeagol was an ancestor of Newton (https://brickset.com/minifigs/idea224)?"
Better tree? Yes.
Better set? I might have to disagree with you there.
Eh, pass for me for now. Would rather pay 200 and lose the sidebuilds (still overpriced, but at least I wouldn't get the random crap that takes up space).
But what about the new Teddy Bear?
The FOMO is strong with this one.
@BabuBrick said:
" @alLEGOry_HJB2810 said:
"The GWP is better than the set :///
Better tree too
Who knew Smeagol was an ancestor of Newton (https://brickset.com/minifigs/idea224)?"
Better tree? Yes.
Better set? I might have to disagree with you there."
I mean, I would rather own the Shire for being bigger, but I think the GWP is much better built.
April fool of a Took!
*insert New Zealand joke*
@Joefish said:
"But what about the new Teddy Bear?"
I suspect they know pairing with set specific GWPs works well so maybe next week with the River Steamboat.
Living in Middle Earth, I mean New Zealand, I've always been able to easily access the real Shire, because it's my neighbours house!
What time will it go on sell for UK insiders on the 2nd?
@TDRM said:
"What time will it go on sell for UK insiders on the 2nd?"
Midnight
@Huw said:
" @TDRM said:
"What time will it go on sell for UK insiders on the 2nd?"
Midnight"
Not available in Norway at the moment. Is it midnight British time for the entirety of Europe?
Not available in Switzerland an Hour ago. And still not available now an Hour later (UK Time)
Still not available... strange
Slovakia... Still not available. Is it available somewhere?
Got it including the GWP, went live 01:05 here in Sweden.
Got it! Czech Republic
OK just purchased the Shire with Smeagol & Deagol plus the Easter Bunny :-)
@Huw said:
" @TDRM said:
"What time will it go on sell for UK insiders on the 2nd?"
Midnight"
Nice one Huw, cheers
Ordered — and supporting Brickset by doing so — with the GWPs, plus 40786, whose code I had secured a month ago already…
Wow, five years on and Lego's website still cannot handle a bit of traffic at midnight.
Panic over :-) Available in Switzerland and ordered incl. the two GWP. Still strange it went online an Hour after Midnight European Time
@essel said:
"Ordered — and supporting Brickset by doing so — with the GWPs, plus 40786, whose code I had secured a month ago already…"
Same :-D I wonder how they manage the stock of these Insiders gifts, as surely not all codes are used, some people let them expire, so how they can calculate to fullfill all the actual orders? Hmm...
Bought three. Thank you.
Now it is The Shire.
@MegaBlocks said:
"Wow, five years on and Lego's website still cannot handle a bit of traffic at midnight."
*sarcasm* I did not expect a criticism of Lego by a person named "MegaBlocks" *sarcasm/end*
@Doupik said:
" @essel said:
"Ordered — and supporting Brickset by doing so — with the GWPs, plus 40786, whose code I had secured a month ago already…"
Same :-D I wonder how they manage the stock of these Insiders gifts, as surely not all codes are used, some people let them expire, so how they can calculate to fullfill all the actual orders? Hmm..."
I always get the code immediately before I place the accompanying order, so I don't have to worry about that.
Current state of AFOLs: “price is ridiculous! I’ll be there at midnight anyways to buy it.”
@StyleCounselor said:
" @daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
You have to be a super secret Insider and don't go blabbing around."
Hey, when they fail to send you the GWP, just remember, it could be worse. They could strangle you before taking back the GWP!
I'm not able to buy it in the US despite it being midnight here. Anyone else having this issue?
Still not available in the US.
Good thing I ordered pizza, this might end up being a long night.
Same- can't buy it rn
Should be available in the US now but oddly says available on the 5th even though I’m signed in.
They might be fixing it now, the site currently says "Coming Soon on {date}"
@ET said:
"I'm not able to buy it in the US despite it being midnight here. Anyone else having this issue?"
Same issue here. No way it sold out in 2 minutes, right?
The US site is begging for mercy.
Same, can't buy it yet.
Lego must not want my money, this shouldn't be this hard. Buy bigger servers or more IT guys, we are paying plenty of $!
Seriously Lego! Also can't buy The Shire...
Sad late April Fools joke from Lego
Not me refreshing the page every 10 seconds
"Give it a moment, for pity's sake!"
- Boromir "IT Guy" of Gondor
*LEGO posts record profits each year* Still can't handle website traffic on major launch dates.
I LOVE Lego tech people!! Almost as awesome as Lego Customer Service!!
Somebody help me.
Surely they provision resources to scale based on past releases? Right? Right guys?
I bet once it goes live, LEGO kicks us from the site and makes us wait in a queue. lol
This is fun, I’m having a good time…
@briandrewz86 said:
"I bet once it goes live, LEGO kicks us from the site and makes us wait in a queue. lol"
That’s a given
Almost 30 mins after midnight eastern time…. Still can’t order in canada
I guess they know we will still buy it, so why fix the website asap?
Geez, this is truly pathetic. 30 minutes in and still nothing… Get it together Lego!!
You can tell they're working. The free gifts pop up and disappear, the 2x points appears and disappears. {date} comes and goes.
Is there a reason Lego does this with every big launch? Are they deceiving the fans about the launch time on purpose? Or are they doing the same dumb thing time after time after time?
Neither one sounds like believable.
So Smeagol and Deagol is live, but the actual set still isn't.
Worst. April. Fools. Day. Prank. Ever.
@TheLastJedi said:
"Is there a reason Lego does this with every big launch? Are they deceiving the fans about the launch time on purpose? Or are they doing the same dumb thing time after time after time?
Neither one sounds like believable."
Pretty sure every time this happens, they've got an entirely new IT team, who are frantically reading books explaining how to do the job, only to quit immediately afterwards in frustration.
I do not recall Barad-dur being so crazy. I was in and out in 5.
I'm glad I'm not alone in this lol
Well that’s fun…the GWP is listed…but the set isn’t.
One does not simply order a set from LEGO’s website on launch day
painful. changing location to the uk lets me add it to cart but nothing more. how can they screw up this bad every time?
I think the intern flipping the switch is dyslexic. It keeps switching from {date} back to the 5. Clearly they are trying to hit the 2 and kept hitting the 5
The new Disney castle now shows up but no dice on the Shire. Sigh.
I think a better way is to do what Apple does with new releases where the site is unavailable for a few minutes while the new stuff is being deployed. Better that than a semi-broken state.
Definitely glad I don't live on the East Coast. This is just ridiculous.
@Huw said:
" @daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
Insiders have early access from the 2nd."
I'm an insider... says the 5th.
@briandrewz86 said:
"Definitely glad I don't live on the East Coast. This is just ridiculous."
Yeah, I feel sorry for anyone on the east coast trying!
It's been 45 minutes, how is the site STILL broken.
It feels like LEGO saw all the (deserved) negative feedback and decided to take it as a cue not to prepare for a big launch. Little do they know that all of us are planning to buy the set only to return it a week later and keep the GWP...
@DJ_Hamford said:
"It's been 45 minutes, how is the site STILL broken.
It feels like LEGO saw all the (deserved) negative feedback and decided to take it as a cue not to prepare for a big launch. Little do they know that all of us are planning to buy the set only to return it a week later and keep the GWP..."
Nah, I plan to keep the set... IF I EVER GET THE CHANCE TO BUY IT!
I think Denmark is punishing the US over Greenland. We're sorry Denmark!
this is pathetic
@Huw said:
" @daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
Insiders have early access from the 2nd."
im am a insider and i still cant get it
did they sell out?
Someone chime in if they're actually able to get in
Hey, remember that one time is was 50 minutes after the release time and no one in North America could order it.
Yeah, good times.
@Boettner_Builds said:
"Hey, remember that one time is was 50 minutes after the release time and no one in North America could order it.
Yeah, good times."
I'm pretty sure 50 minutes is on the plus side of average, at this point.
Maybe they said screw it and are just going to use Central Time as the time zone for launch ;)
@horseheadtoys said:
"Maybe they said screw it and are just going to use Central Time as the time zone for launch ;)"
one can only hope
I'm on the east coast and it isn't up yet. Looks like someone is giving the website some attention though.
@PurpleDave said:
" @Boettner_Builds said:
"Hey, remember that one time is was 50 minutes after the release time and no one in North America could order it.
Yeah, good times."
I'm pretty sure 50 minutes is on the plus side of average, at this point."
Unfortunately this seems to be a recurring issue. LEGO is holding me hostage from sleeping... again. Just wish things would work when they say it would.
I'm going to be pushing that refresh button in my dreams
Wonder if I could walk to the store and back before the website lets you buy it...
(Bad Software) And Back Again, by Bilbo Baggins.
I'm trying to buy it online for the first time- didn't want to wait in line with a bunch of adults fighting over it...
It's UP!!
The meltdown of US fomoers in the comment section is so funny lol
April fools...
@BougieBrickBoi said:
"I'm on the east coast and it isn't up yet. Looks like someone is giving the website some attention though."
Who, Mr. Bean?
@BougieBrickBoi said:
"It's UP!!
"
bruh
May the Fourth stuff coming up soon too.
@BougieBrickBoi said:
"April fools...
"
There is no curse in the tongues of Men or Elves for this treachery.
I couldn't resist. sorry
@BougieBrickBoi said:
"It's UP!!
"
You just gave me a heart attack
@GBP_Chris said:
" @BougieBrickBoi said:
"April fools...
"
There is no curse in the tongues of Men or Elves for this treachery."
LOL
Is there some reason why there is no "add to cart" button on the US LEGO site?
Maybe they didn't know we sprung forward recently
@PetesBricks said:
" @BougieBrickBoi said:
"It's UP!!
"
bruh"
I was waiting for someone to drop one of these.
@swwolfe said:
"Is there some reason why there is no "add to cart" button on the US LEGO site?
"
We are all waiting for it to appear methinks.
Three day's and night's pursuit… no food, no rest, and no sign of our quarry but what bare rock can tell
"For things are made to endure in the Shire"... but can I endure for the Shire?!
Well, Central time didn't help...
@swwolfe said:
"Is there some reason why there is no "add to cart" button on the US LEGO site?
"
Yes, because LEGO sucks at computers.
Me when I’m a billion dollar company and I have to turn the order button on
@swwolfe said:
"Is there some reason why there is no "add to cart" button on the US LEGO site?
"
Yes. Unfortunately, their IT team doesn't know what that reason is.
There goes that theory
@jasonslong said:
"Well, Central time didn't help..."
Guess we'll wait for Mountain Time next...
No rest for the weary
It's coming because...I feel it in the water. I feel it in the earth. I smell it in the air.
@BougieBrickBoi said:
"It's coming because...I feel it in the water. I feel it in the earth. I smell it in the air. "
Nah, the smell is me. The pizza didn't sit right.
“Available April 5” yeah we’re almost there… lol
@B_Space_Man said:
"“Available April 5” yeah we’re almost there… lol"
Hahaha :(
@DJ_Hamford said:
" @BougieBrickBoi said:
"It's coming because...I feel it in the water. I feel it in the earth. I smell it in the air. "
Nah, the smell is me. The pizza didn't sit right."
And yet pizza sounds amazing rn.
Anyone have to work early tomorrow, but feel compelled to stay awake because their somewhat predatory practice of a limited-time-offer promo GWP might be out of stock by tomorrow morning?
I think the IT team must be on 3rd late night snackses.
can't believe the website just gave a survey pop-up now of all times
@BricksAhoy said:
"Anyone have to work early tomorrow, but feel compelled to stay awake because their somewhat predatory practice of a limited-time-offer promo GWP might be out of stock by tomorrow morning?"
wish we could go back to the days of the Rivendell GWP, a set that was readily available yet thrown in as a nice little freebie
Aight, imma head out. Got work in the morning.
If the GWP is gone by tomorrow morning then I can't justify the purchase of the set at the full price and I'll move on.
@BricksAhoy said:
"Anyone have to work early tomorrow, but feel compelled to stay awake because their somewhat predatory practice of a limited-time-offer promo GWP might be out of stock by tomorrow morning?"
Yep that’s me. If I knew the promo would last atleast 24 hours I would just wait until tomorrow to grab it.
@BricksAhoy said:
"Anyone have to work early tomorrow, but feel compelled to stay awake because their somewhat predatory practice of a limited-time-offer promo GWP might be out of stock by tomorrow morning?"
I'm in for the long haul because this is a birthday present for my sister and don't want her to miss out on the GWP. I can be tired at work haha
@DanDanTheLegoMan said:
"Aight, imma head out. Got work in the morning.
If the GWP is gone by tomorrow morning then I can't justify the purchase of the set at the full price and I'll move on."
Hopefully it will still be there.
Lego...why?
Some of us have jobs in the morning!
I think Europe and Asia bought up all the Shires and are all laughing at us right now.
This is so dumb. LEGO needs to up their technology game. Just saying....
30 more mins then I'm out
@horseheadtoys said:
"I think Europe and Asia bought up all the Shires and are all laughing at us right now.
"
Was thinking thr same thing, lol.
There and Back Again. A story by anyone trying to buy the Shire on launch day.
I'm just chilling in my basement, while tornado warnings go off, trying to buy this thing.
@BougieBrickBoi said:
"It's coming because...I feel it in the water. I feel it in the earth. I smell it in the air. "
Update: What you felt in the water was also my fault. Apparently these Ninjago City toilets flush directly into the river? Kinda gross ngl
@briandrewz86 said:
" @jasonslong said:
"Well, Central time didn't help..."
Guess we'll wait for Mountain Time next..."
Hoping for that. GWPs are based on hope.
@sbpyrat said:
" @BricksAhoy said:
"Anyone have to work early tomorrow, but feel compelled to stay awake because their somewhat predatory practice of a limited-time-offer promo GWP might be out of stock by tomorrow morning?"
I'm in for the long haul because this is a birthday present for my sister and don't want her to miss out on the GWP. I can be tired at work haha"
Smart thinking, not giving someone their birthday present can lead to murder...
@BrickClones said:
"I'm just chilling in my basement, while tornado warnings go off, trying to buy this thing."
Stay safe!!
@BricksAhoy said:
" @BrickClones said:
"I'm just chilling in my basement, while tornado warnings go off, trying to buy this thing."
Stay safe!!"
Thanks!
Had to go to Lego.cz just to see what if would feel like adding this to my cart.
@horseheadtoys said:
"Had to go to Lego.cz just to see what if would feel like adding this to my cart."
Was it great?
@darthbooji said:
" @horseheadtoys said:
"Had to go to Lego.cz just to see what if would feel like adding this to my cart."
Was it great?"
Just to see "Add to Cart" max 3 was amazing. Of course it crashes upon trying but well worth it while we wait :)
@horseheadtoys said:
" @darthbooji said:
" @horseheadtoys said:
"Had to go to Lego.cz just to see what if would feel like adding this to my cart."
Was it great?"
Just to see "Add to Cart" max 3 was amazing. Of course it crashes upon trying but well worth it while we wait :)"
"Do you remember the Add To Cart button, Mr. Frodo?"
Google search DID say that normally a set will be released at midnight EST. But can sometimes be released at 9 AM EST. IDK how true that is though.
Lego you keep telling me I can "be the first to build" I don't think you know what that means...
@GBP_Chris said:
" @horseheadtoys said:
" @darthbooji said:
" @horseheadtoys said:
"Had to go to Lego.cz just to see what if would feel like adding this to my cart."
Was it great?"
Just to see "Add to Cart" max 3 was amazing. Of course it crashes upon trying but well worth it while we wait :)"
"Do you remember the Add To Cart button, Mr. Frodo?""
Our Canadian brothers to the north look like they're mired in the same nonsense.
@BougieBrickBoi said:
"Google search DID say that normally a set will be released at midnight EST. But can sometimes be released at 9 AM EST. IDK how true that is though."
i think this was true for x-mansion right? zelda too?
@horseheadtoys said:
" @GBP_Chris said:
" @horseheadtoys said:
" @darthbooji said:
" @horseheadtoys said:
"Had to go to Lego.cz just to see what if would feel like adding this to my cart."
Was it great?"
Just to see "Add to Cart" max 3 was amazing. Of course it crashes upon trying but well worth it while we wait :)"
"Do you remember the Add To Cart button, Mr. Frodo?""
Our Canadian brothers to the north look like they're mired in the same nonsense.
"
no more luck in great north.
@Gar1Gamer said:
" @BougieBrickBoi said:
"Google search DID say that normally a set will be released at midnight EST. But can sometimes be released at 9 AM EST. IDK how true that is though."
i think this was true for x-mansion right? zelda too?"
IDK
Aight I'm done. Night all. I'll see what's left in the morning
It's 7:23 am in Denmark right now. Do you think Sven who was in charge of flipping the on switch, overslept?
tell me if I'm delusional but I'm still seeing the Easter Bunny Surprise GWP which was supposed to end yesterday, maybe the bunny going away will be our sign that the time has truly come. That wascally wabbit is the key to all of this mark my words .
Thanks for the entertaining comments while we all wait as we get finger cramps from refreshing so much. Refresh Finger is a thing, right?
@GBP_Chris said:
" @horseheadtoys said:
" @darthbooji said:
" @horseheadtoys said:
"Had to go to Lego.cz just to see what if would feel like adding this to my cart."
Was it great?"
Just to see "Add to Cart" max 3 was amazing. Of course it crashes upon trying but well worth it while we wait :)"
"Do you remember the Add To Cart button, Mr. Frodo?""
I can't recall the add to cart button, nor the GWP, nor the email confirmation. I'm naked in the dark. There's nothing--no veil between me and the Coming Soon April 5th.
Did you know that it is, in fact, possible to beat Halo Wars without losing a single unit? Thank you, YouTube rabbit hole!
I'm still refreshing LEGO.com by the way.
Is there a way to DM someone directly through here. I'd be willing to write down some cells and text when it goes live. I'll be hanging out maybe another hour.
Available now!
Looks like it is online
Live!!
Go! Go! Go!
Purchased!
its up FR not lyinhg
Looks like Sven finally got to the office
@sbpyrat said:
" @BricksAhoy said:
"Anyone have to work early tomorrow, but feel compelled to stay awake because their somewhat predatory practice of a limited-time-offer promo GWP might be out of stock by tomorrow morning?"
I'm in for the long haul because this is a birthday present for my sister and don't want her to miss out on the GWP. I can be tired at work haha"
I'm staying on since my oldest brother asked me to buy it on his behalf. Work is going to suck in the morning, but he wanted the GWP too, so lets all hope we're all not 111 years old by the time it finally goes live...
Order secured! It was an honor and a privilege waiting with you fine folks.
I now go to the hall of my fathers (sleep), in whose company I shall not be ashamed (eepy)
Got it!
feel so bad for people who just slept moments before it went live, purchases and can now rest in bed
Order completed. Time to sleep.
Just got it and bonus set!
FINALLY!!!
of course, this just means they will cancel my order next week. :(
@Mavis_The said:
"tell me if I'm delusional but I'm still seeing the Easter Bunny Surprise GWP which was supposed to end yesterday, maybe the bunny going away will be our sign that the time has truly come. That wascally wabbit is the key to all of this mark my words ."
GOT IT AND THE DAMN BUNNY TOO!!
Got it!!
GO TIME
AHH that felt satisfying. Got the rabbit too apparently. It has been fun waiting with you guys! Sleep tight!
Live for me too and.....Got it! Yay! Very excited.
Let's go!
WE GOT FELLOWS!!!!! THE PRECIOUS IS MINE!!!
Got mine!
Got one! 'Merica.
Got it got it!! Now going to bed to my dreams of shire-eating refresh button monsters!
93 minutes and worth the wait!
AAAAAAAAnd purchased. I can finally go to sleep.
Not really how I would have preferred to spend an hour and half of my night, but I suppose what's done is done.
Thanks for being here for emotional support, everyone :)
credit where credit is due, once it went live the actual check-out went way smoother than it has with other sets in the past, now if only Lego could work on their communication
Its up. Just ordered. No problems.
@shellyer said:
"This is so dumb. LEGO needs to up their technology game. Just saying...."
No, they need to fire someone. If everyone else can get it right, and one team simply can't, it's not the tech that's the problem. Besides, they said they were upgrading their tech so this would be a thing of the past. I'm pretty sure they were supposed to be done with that upgrade at least 18 months ago. That's long enough to create _two_children_.
Got it
Done and done.
Now if only I didn’t have to het up in 3 hours
I tried to take a nap before midnight and accidentally slept past my alarm an hour. So luckily I only had about 30 minutes of anxious refreshing lol
@Matt_Z_ said:
" @GBP_Chris said:
" @horseheadtoys said:
" @darthbooji said:
" @horseheadtoys said:
"Had to go to Lego.cz just to see what if would feel like adding this to my cart."
Was it great?"
Just to see "Add to Cart" max 3 was amazing. Of course it crashes upon trying but well worth it while we wait :)"
"Do you remember the Add To Cart button, Mr. Frodo?""
I can't recall the add to cart button, nor the GWP, nor the email confirmation. I'm naked in the dark. There's nothing--no veil between me and the Coming Soon April 5th."
The last line made me LOL for real, thank you.
@Mavis_The said:
"credit where credit is due, once it went live the actual check-out went way smoother than it has with other sets in the past, now if only Lego could work on their communication "
I think because a lot of folks gave up haha But I am happy to not have have the glitches while checking out.
I just placed my order here in the Netherlands. I already had the set in my wanted list, but when I clicked on it I got a 404 error message. Also when clicking on the product via the Icons page I got the same error. Pressing directly on the button to put the product in my shopping cart did the trick.
It seems that here in the Netherlands the GWP is still available for online purchases (but note that I have yet to receive a confirmation of my order).
Got it. It’s finally working in the US.
Only took them an hour and a half to get it working!
I appreciate everyone posting about the delay in the USA, as it kept me from panicking, knowing that it wasn't an issue with my phone/laptop. And since nobody was able to purchase it in North America, I knew it wasn't selling out before I could get my order in.
Thanks, y'all.
@BJNemeth said:
"I appreciate everyone posting about the delay in the USA, as it kept me from panicking, knowing that it wasn't an issue with my phone/laptop. And since nobody was able to purchase it in North America, I knew it wasn't selling out before I could get my order in.
Thanks, y'all. "
Don't be so sure.
For Barad-dûr, I purchased within the first 15 minutes, and my order was confirmed before being canceled (just the GWP, mind you) a week later.
There's only one way to be sure, line up in the morning and get it at the store.
Still available with GWP in the UK. So there was no need to wait up late at night to buy again. Stock levels are greater than fomo levels.
Ah, the smell of the aftermath of the battle.
@CCC said:
"Still available with GWP in the UK. So there was no need to wait up late at night to buy again. Stock levels are greater than fomo levels."
It's always a gamble. The last LoTR GWP went pretty quickly, and obviously during the pandemic sets went within 20 minutes. Lego have clearly improved stock levels, but they seriously need to beef up their servers and looks like the Americans felt the worst of it.
@PurpleDave said:
" @StyleCounselor said:
" @daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
You have to be a super secret Insider and don't go blabbing around."
Hey, when they fail to send you the GWP, just remember, it could be worse. They could strangle you before taking back the GWP!"
Yikes. Is it Lego's birthday? Does it wants the Precious?
We now have but one choice. We must face the long dark of In Process. Be on your guard. The are older and fouler things than Lego Customer Support in the deep places of the Lego D2C Webpage.
Let's hope our presence goes unnoticed.
When one wonders why mediocre sets are priced at double their worth, you can get the answer by reading this comment section. It was an amusing read even though I will never be buying this set.
GWP is still there - I was in Leicester Square earlier this morning and there was little to no buzz about Bag end and plenty of Sméagols and Deagols. Got myself some Gunpla from Forbidden Planet and a posh coffee instead, I had a lovely morning! The pick a brick wall had some fern elements too - happy days!
@StyleCounselor said:
" @PurpleDave said:
" @StyleCounselor said:
" @daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
You have to be a super secret Insider and don't go blabbing around."
Hey, when they fail to send you the GWP, just remember, it could be worse. They could strangle you before taking back the GWP!"
Yikes. Is it Lego's birthday? Does it wants the Precious?
We now have but one choice. We must face the long dark of In Process. Be on your guard. The are older and fouler things than Lego Customer Support in the deep places of the Lego D2C Webpage.
Let's hope our presence goes unnoticed. "
Unfortunately even getting beyond the In Process is no guarantee! I placed an order last year which went all the way through and shipped before this gem popped up on the UPS tracking website:
The package has been damaged. All merchandise has been discarded and the sender will be notified.
I was lucky I noticed it on the last day of the GWP and they still had some available so customer service was able to enter the full order for me again!
@Joce1275 said:
" @StyleCounselor said:
" @PurpleDave said:
" @StyleCounselor said:
" @daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
You have to be a super secret Insider and don't go blabbing around."
Hey, when they fail to send you the GWP, just remember, it could be worse. They could strangle you before taking back the GWP!"
Yikes. Is it Lego's birthday? Does it wants the Precious?
We now have but one choice. We must face the long dark of In Process. Be on your guard. The are older and fouler things than Lego Customer Support in the deep places of the Lego D2C Webpage.
Let's hope our presence goes unnoticed. "
Unfortunately even getting beyond the In Process is no guarantee! I placed an order last year which went all the way through and shipped before this gem popped up on the UPS tracking website:
The package has been damaged. All merchandise has been discarded and the sender will be notified.
I was lucky I noticed it on the last day of the GWP and they still had some available so customer service was able to enter the full order for me again!"
I wasn't so lucky. My order went from In Process to Waiting for Stock to Backorder to Canceled to Mt. Doom. (which I'd never seen before)
More than a dozen calls, emails, and discussions over the course of a year resulted in me getting told that the Fellbeast sold out in less than 15 minutes even though they continued to offer it online for the next 8 hours. Makes no sense.
When I tried to order the Nazgûl torsos from PaB, that was another trip there and back again. Almost 6 months it took and countless calls, emails, and discussions with supervisors (frontline Lego CS reps are beyond useless).
All told, I got about $125 in VIP points and my $125 PaB order was free. Yet, at my hourly rate for the time I spent it was like throwing my life into the fires of Mordor. (please roll the 'r's heavily or at least pronounce it like you have something to cough in the back of your throat)
Fellbeast and Barad-Dûr are the only two sets still missing from my collection. :(
@Jackthenipper said:
"GWP is still there - I was in Leicester Square earlier this morning and there was little to no buzz about Bag end and plenty of Sméagols and Deagols. Got myself some Gunpla from Forbidden Planet and a posh coffee instead, I had a lovely morning! The pick a brick wall had some fern elements too - happy days!"
I queued this morning at my local LEGO store.
11 of us in the end, 6 of whom showed up 5 mins before opening.
They had 60 Shires with GWPs available. I imagine they will still have stock now.
Very different to Barad-dûr where there were 24 available and more than 24 of us in the queue.
@StyleCounselor said:
" @Joce1275 said:
" @StyleCounselor said:
" @PurpleDave said:
" @StyleCounselor said:
" @daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
You have to be a super secret Insider and don't go blabbing around."
Hey, when they fail to send you the GWP, just remember, it could be worse. They could strangle you before taking back the GWP!"
Yikes. Is it Lego's birthday? Does it wants the Precious?
We now have but one choice. We must face the long dark of In Process. Be on your guard. The are older and fouler things than Lego Customer Support in the deep places of the Lego D2C Webpage.
Let's hope our presence goes unnoticed. "
Unfortunately even getting beyond the In Process is no guarantee! I placed an order last year which went all the way through and shipped before this gem popped up on the UPS tracking website:
The package has been damaged. All merchandise has been discarded and the sender will be notified.
I was lucky I noticed it on the last day of the GWP and they still had some available so customer service was able to enter the full order for me again!"
I wasn't so lucky. My order went from In Process to Waiting for Stock to Backorder to Canceled to Mt. Doom. (which I'd never seen before)
More than a dozen calls, emails, and discussions over the course of a year resulted in me getting told that the Fellbeast sold out in less than 15 minutes even though they continued to offer it online for the next 8 hours. Makes no sense.
When I tried to order the Nazgûl torsos from PaB, that was another trip there and back again. Almost 6 months it took and countless calls, emails, and discussions with supervisors (frontline Lego CS reps are beyond useless).
All told, I got about $125 in VIP points and my $125 PaB order was free. Yet, at my hourly rate for the time I spent it was like throwing my life into the fires of Mordor. (please roll the 'r's heavily or at least pronounce it like you have something to cough in the back of your throat)
Fellbeast and Barad-Dûr are the only two sets still missing from my collection. :("
:( I'm sorry about your unexpected adventures with Mordor... nasty disturbing uncomfortable things. I hope the shire brings you better luck!
Well for the first time ever, I made a day 1 purchase. LOTR is my favorite IP, and while I wish the price made more sense, I also got a bonus at work today and you only live once :)
@Joce1275 said:
" @StyleCounselor said:
" @Joce1275 said:
" @StyleCounselor said:
" @PurpleDave said:
" @StyleCounselor said:
" @daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
You have to be a super secret Insider and don't go blabbing around."
Hey, when they fail to send you the GWP, just remember, it could be worse. They could strangle you before taking back the GWP!"
Yikes. Is it Lego's birthday? Does it wants the Precious?
We now have but one choice. We must face the long dark of In Process. Be on your guard. The are older and fouler things than Lego Customer Support in the deep places of the Lego D2C Webpage.
Let's hope our presence goes unnoticed. "
Unfortunately even getting beyond the In Process is no guarantee! I placed an order last year which went all the way through and shipped before this gem popped up on the UPS tracking website:
The package has been damaged. All merchandise has been discarded and the sender will be notified.
I was lucky I noticed it on the last day of the GWP and they still had some available so customer service was able to enter the full order for me again!"
I wasn't so lucky. My order went from In Process to Waiting for Stock to Backorder to Canceled to Mt. Doom. (which I'd never seen before)
More than a dozen calls, emails, and discussions over the course of a year resulted in me getting told that the Fellbeast sold out in less than 15 minutes even though they continued to offer it online for the next 8 hours. Makes no sense.
When I tried to order the Nazgûl torsos from PaB, that was another trip there and back again. Almost 6 months it took and countless calls, emails, and discussions with supervisors (frontline Lego CS reps are beyond useless).
All told, I got about $125 in VIP points and my $125 PaB order was free. Yet, at my hourly rate for the time I spent it was like throwing my life into the fires of Mordor. (please roll the 'r's heavily or at least pronounce it like you have something to cough in the back of your throat)
Fellbeast and Barad-Dûr are the only two sets still missing from my collection. :("
:( I'm sorry about your unexpected adventures with Mordor... nasty disturbing uncomfortable things. I hope the shire brings you better luck!"
Thanks. I just hope it doesn't smell of troll.
@StyleCounselor said:
" @Joce1275 said:
" @StyleCounselor said:
" @Joce1275 said:
" @StyleCounselor said:
" @PurpleDave said:
" @StyleCounselor said:
" @daewoo said:
"Lego.com in the US says the set isn't available until the 5th."
You have to be a super secret Insider and don't go blabbing around."
Hey, when they fail to send you the GWP, just remember, it could be worse. They could strangle you before taking back the GWP!"
Yikes. Is it Lego's birthday? Does it wants the Precious?
We now have but one choice. We must face the long dark of In Process. Be on your guard. The are older and fouler things than Lego Customer Support in the deep places of the Lego D2C Webpage.
Let's hope our presence goes unnoticed. "
Unfortunately even getting beyond the In Process is no guarantee! I placed an order last year which went all the way through and shipped before this gem popped up on the UPS tracking website:
The package has been damaged. All merchandise has been discarded and the sender will be notified.
I was lucky I noticed it on the last day of the GWP and they still had some available so customer service was able to enter the full order for me again!"
I wasn't so lucky. My order went from In Process to Waiting for Stock to Backorder to Canceled to Mt. Doom. (which I'd never seen before)
More than a dozen calls, emails, and discussions over the course of a year resulted in me getting told that the Fellbeast sold out in less than 15 minutes even though they continued to offer it online for the next 8 hours. Makes no sense.
When I tried to order the Nazgûl torsos from PaB, that was another trip there and back again. Almost 6 months it took and countless calls, emails, and discussions with supervisors (frontline Lego CS reps are beyond useless).
All told, I got about $125 in VIP points and my $125 PaB order was free. Yet, at my hourly rate for the time I spent it was like throwing my life into the fires of Mordor. (please roll the 'r's heavily or at least pronounce it like you have something to cough in the back of your throat)
Fellbeast and Barad-Dûr are the only two sets still missing from my collection. :("
:( I'm sorry about your unexpected adventures with Mordor... nasty disturbing uncomfortable things. I hope the shire brings you better luck!"
Thanks. I just hope it doesn't smell of troll."
The only Icons LOTR sets I lack are Rivendell, Barad-Dur, Fell Beast, Shire, and Smeagol and Deagol. :(
@MegaBlocks said:
"Wow, five years on and Lego's website still cannot handle a bit of traffic at midnight."
Ni hacer envíos a Canarias...
@DJ_Hamford said:
"So Smeagol and Deagol is live, but the actual set still isn't."
Actually I think only half of them are live...
I'll see myself out
Just talked with customer support. Apparently they learned from the one that people wanted 8-9 copies (depending on whether or not you were waiting on a bigger fell beast with a non-spirit Witch-King minifig to complete the team), and they made sure that the one that everyone here has been complaining they shouldn't have even made had plenty of stock. I don't know by what factor, but seeing as the day is 2/3rds over and they aren't at the bottom of the stack, there's probably at least one or two zeros added to the quantity they ordered. So, uh, bonus for non-VIP chumps who wait until the 5th to order, maybe?
While I was on the phone, I also threw out the following ideas:
1. Make sure midnight launches take place at midnight (yeah, right).
2. Make the queueing system automatic, instead of requiring someone to make a WAG as to whether or not they're about to get bum-rushed by angry AFOLs.
3. Make the queueing system work for the Rewards Center, too, and not just for the main shopping site.
4. Do something to make it easy to tell which VIP codes have been used and which are still waiting for you to claim something. I honestly don't care if this involves adding a status indicator to the current system, or if there should be another tab that shows you only the unused codes you have left on your account. Because that was my main reason for calling, and he couldn't tell any better than I if there were any hiding in the very long list.
5. I was nice, and didn't ask that someone get fired over how frequently the site still goes belly up during launches. But I so, so wanted to. Like, I would have warm fuzzy feelings for the next week if they came right out and said that someone's job got Déagoled over how long it's taking them to figure out what to do to prevent the site from going full Launchpad McQuack on days that they really should expect to get hammered. Run out of GWPs because you didn't think the set would be that popular? Okay, fine, I know that, especially with some of the one-off stuff, it's really hard to anticipate how popular they're going to be, but plan for the worst every time, man!
@BrickArchitect said:
"Current state of AFOLs: “price is ridiculous! I’ll be there at midnight anyways to buy it.” "
Yup! Buying it at the price and at release is signaling it is okay to overprice.
Apes together strong! (AFOLs are not.)
Woke up this morning and realized, to my horror, I've bought myself a Shire and those two goofy murder Hobbits. Now rent is overdue and I've had to skip second breakfast.
Last time I try the old Gaffer's brew while browsing Brickset.
@PurpleDave said:
" @swwolfe said:
"Is there some reason why there is no "add to cart" button on the US LEGO site?
"
Yes. Unfortunately, their IT team doesn't know what that reason is."
Guess they figured it out - I finallly got mine ordered at 01:29 EDT. I was in an on-line chat with the LEGO bot (obivouslly with no help), but got an email from one of the LEGO customer service techs at 01:26 EDT that they fixed the problem and gave me 1300 LEGO points as a "good will gesture."
@swwolfe said:
" @PurpleDave said:
" @swwolfe said:
"Is there some reason why there is no "add to cart" button on the US LEGO site?
"
Yes. Unfortunately, their IT team doesn't know what that reason is."
Guess they figured it out - I finallly got mine ordered at 01:29 EDT. I was in an on-line chat with the LEGO bot (obivouslly with no help), but got an email from one of the LEGO customer service techs at 01:26 EDT that they fixed the problem and gave me 1300 LEGO points as a "good will gesture.""
But they _didn't_ figure it out. This should go like clockwork. Midnight of launch day arrives, and the set should automatically go on sale, the queueing system should automatically kick in when server load gets high enough, and frenzied AFOLs should miraculously be able to get in and out in five minutes so they can go to bed. And if need be, sets should be restricted to Limit 1 on release day, and _increased_ to a higher Limit number once they see what initial demand is like.
I got burned on that last bit once, when they released a hardcover book in a slipcase, with Limit 3. I was a good AFOL and only ordered one copy for myself. Then they realized they were getting bum-rushed by speculators who were scooping them up to flip on eBay. So they cancelled all outstanding orders, reduced it to Limit 1...but didn't clear the data from our order history. So, after getting the cancellation notice, I hopped on to place my order again, and was told that I'd already bought one copy, and that's all I was allowed. By the time a human clocked in to answer phones, the limited quantity had long since been sold out, and there was no way to reinstate my order without cancelling someone else's. This is the kind of panicked, fly-by-night response we've come to expect on big launch days, especially when it's not a day when they know to expect heavy traffic. This seems to be limited to January 1st, May 4th, and Black Friday. All other times of the year, it's like they're standing on the rim of the Grand Canyon and trying to hit a dart board that's sitting at the bottom.
Today was the release of the new LEGO Icons The Lord of the Rings: The Shire (10354) both online and at LEGO Brand Stores and it looks like there was an unannounced poster giveaway as well.
POSTER GIVEAWAY
The poster features all three of the LEGO Icons sets that have released including Rivendell and Barad-Dur.
@gatorbug6 said:
" @BrickArchitect said:
"Current state of AFOLs: “price is ridiculous! I’ll be there at midnight anyways to buy it.” "
Yup! Buying it at the price and at release is signaling it is okay to overprice.
Apes together strong! (AFOLs are not.)"
Had it not been for the GWP I would’ve passed on it. I factored it into the price of the set(which I understand is meaningless to the point being made).
The Shire is still available as is the GWP about 24 hours later...
Limit 3 and still available.. I think that speaks a bit to the demand especially as the GWF is still available (knowing how LEGO usually 'shorts' the GWP numbers).
@GBP_Chris said:
"Woke up this morning and realized, to my horror, I've bought myself a Shire and those two goofy murder Hobbits. Now rent is overdue and I've had to skip second breakfast.
Last time I try the old Gaffer's brew while browsing Brickset."
My own Gaffer's brew is all over the wall and floor thanks to you!! It's been awhile since BS comments made me laugh out loud.
@missedoutagain said:
"Today was the release of the new LEGO Icons The Lord of the Rings: The Shire (10354) both online and at LEGO Brand Stores and it looks like there was an unannounced poster giveaway as well.
POSTER GIVEAWAY
The poster features all three of the LEGO Icons sets that have released including Rivendell and Barad-Dur."
They were giving them out at my Lego store.
@StyleCounselor said:
" @missedoutagain said:
"Today was the release of the new LEGO Icons The Lord of the Rings: The Shire (10354) both online and at LEGO Brand Stores and it looks like there was an unannounced poster giveaway as well.
POSTER GIVEAWAY
The poster features all three of the LEGO Icons sets that have released including Rivendell and Barad-Dur."
They were giving them out at my Lego store. "
copy and pasted elsewhere, ty though.