@Huw said:
"^ Yes, you're right. I was about to checkout but I'll leave it an hour..."

Darn I checked out assuming everything was live
Fingers crossed an email to customer service tomorrow will sort it

Got the ice rink with the police station, hoping to get the car with the lantern park in 38 mins. Also ordered the bonsai.

I placed a few orders (credit card went through each time no problem). No emails or showing in my orders but hopefully it will show up soon. So excited for the Modular, botanical sets and Chinese new year sets! January is an expensive month already! With Ninjago City gardens coming in the middle of the month, not sure how I am going to afford it!

Order passed. Vintage car as GWP for Zane Titanium Mech, Trouble on Tatooine, Bonsai tree and Tournament of elements Legacy. 2021 starts well, talking about Lego for the least... Wish you the best, the better for the new year. Hopefully it will be better than 2020. Happy New year to Brickset team and members!

The email and the listing under my account take some time recently. As long as the website thanked you for your order and gave you an order number you'll be fine. The lantern festival and GWP are ordered. Happy new year everyone :)

Around 10% price increase in Norway on a lot of sets and no monsters book of monsters in my bag so happy new year to you too Lego :S

@wwward said:
"Anyone else having problems with their order? I tried to order, my PayPal confirmed the payment by mail, but I can't find my order on my account and LEGO didn't send me a confirmation mail... "
I have the same
I assume its just an issue with the order updating on their site- too many of us buying at once
I saw a confirmation screen briefly before everything vanished, so not too concerned

Hmmm, I got an ice rink rather than a car

@Jackthenipper said:
"Hmmm, I got an ice rink rather than a car"

The Car is available from the 1st Jan

@Jackthenipper said:
"Hmmm, I got an ice rink rather than a car"

Available after 12 I think

Yep, that's the 1st of January :)

@Roccomediatay said:
"Yep, that's the 1st of January :)
"

You say that, but all the sets that are available on 1st Jan are already on sale, you could easily assume the GwP for the 1st would be active as well :)

@Huw said:
"^ Yes, you're right. I was about to checkout but I'll leave it an hour..."

Just about fell foul of it myself when I noticed the Ice rink was in bag as give with purchase. Stroke of midnight and car was GWP.

Yep, got my festival and the ideas car. Every other 2021 set I have on my wishlist can wait until either I need an impulse buy, or another promo comes along where I want to make the threshold.

The £85 threshold for the car isn't terrible, especially as a start of season promo. But in 2020, there were a few promos with too high barriers where I kind of regretted getting other normal sets earlier since they could have made up the numbers.

@msiddiq1989 said:
" @Jackthenipper said:
"Hmmm, I got an ice rink rather than a car"

Available after 12 I think

"
I’m happy with the ice rink so I don’t mind at all!

Did my order pretty much bang on midnight and was all easy

Although I couldn’t see set 31116 on the site?

Holding out on a couple of HP purchases paid off with double GWP, plus the cheap VIP points vouchers from Black Friday offset the financial pain (very slightly)!!

Happy New Year & new set buying everyone :)

@willworkfortoys said:
"Serious question from USA folks; is 2021 better than 2020?"

I will let you know when it is midnight eastern time. If I get the Police Station and the promo car without hassle, then we are off to a good start.

Copped the 80107 Spring Lantern Festival and was pleasantly surprised to get the car GWP. Can't wait for them to arrive.

Did mine just after midnight and seemed to work fine - haven’t had email yet but got confirmation number so that’s pretty normal - got 3 of the new HP sets and a BB9 key ring to get me the two GWPs. Happy New Year Lego fans :-)

Is there a que to get into the website and purchase? Pre-planning for purchase here in the US.

Ordered some space stuff and Trouble on Tatooine; given the popularity of the Razor Crest I imagine that'll be out of stock for a while before long...

@mdonahue7 said:
"Is there a que to get into the website and purchase? Pre-planning for purchase here in the US."

No queue for me: ordered a few minutes past midnight in mainland Europe (so 1hr earlier than UK). Best of luck!

3 separate orders successfully processed with no glitches for 3 cars. Held off on the Police Station.... Had to save something for future GWPs!

I logged into the Australian site, last night, because I really would like to get that vintage car ... but the Australian order would have to be $170 or something, to qualify for the car. And I just thought, that is not how I'm starting the new year. I'll look for it on eBay in February.

My list: x3 501st Legion Packs, Trouble on Tatooine, a Friends set for my mother, x2 new Road Plates.

I went for the trifecta with both Chinese New Year sets (had to search for them on Shop at Home to actually find them) and Trouble on Tatooine. My £20 code from Black Friday was still functional so actually used it to upgrade to express delivery to make it almost ‘free’. Seemed like it could help to have the top level delivery to UK in current times.

@willworkfortoys said:
"Serious question from USA folks; is 2021 better than 2020?"

Not yet!

@mdonahue7 said:
"Is there a que to get into the website and purchase? Pre-planning for purchase here in the US."

Nope - went straight onto site with no issues

When I see a Brickset post with the title:

"New sets available"

Laughs are guaranteed for sure!
The website just can't take the pressure, sorry guys, the comments kill me lool

I want the car, but I only have amazon gift cards for my $90 order. oof

So much stuff on back order!
And they use the picture of the new jungle treehouse to promote Creator 3-in-1 sets, when that set doesn't appear at all!

Ordered the amazing Mickey Art set and got the free Car and a free Keychain from a VIP point redemption I did back during the Black Friday sales.

Wow, surreal experience compared to last time a big new set went on sale. It went live a minute early and I bought the Police Station with zero problem and actually got the ice skating rink along with it! By the way, Spring Lantern and Story of Nian are still listed as coming out on 1/10 in the US.

Managed to get the police station at 5am, but then found out the Chinese sets are also out today. Unexpected error - surprised they didn't have the queueing system running to cater for the expected overload.

So they aren’t going to brother with the queue system they set up for Black Friday? Did it not work as intended?

Yes... this is pretty poor for such a large, profitable company. First, the total debacle with their USPS X-Mas shipping arrangement (I'm still waiting on an order that shipped Dec 7th). And, now, as expected, the complete failure in setting up a website that works under load. It's 2020, setting up a system to handle 1000's of transactions a second is now possible with a little effort (and cloud services like AWS make it pretty easy to scale up for large launch events).

same in uk just tied to place order at 05.15 unexpected error occurred. Why does such a big company always have problems with web site?

Now at the address entry for checkout. Cant get past it without the error message. Considering I will have to get past the address, payment information, and who knows what else, it will be a miracle if I make it to the end. Had a chance to buy it two minutes before midnight, but the car was not available. I did not want the ice rink. I wanted the car. Why do they never learn from their mistakes or do pre order?

I've now been logged out of my account and can't log back in.

I'd buy these off Amazon but they aren't on there yet. I have to suffer crap like this nearly every time I try to purchase items directly from LEGO's site. Is it worth it? Probably not.

It took me 30 minutes to finally check out & I had to refresh the cart/ secure checkout numerous times before it came back.

Finally admitted defeat. No Mandalorian set for me... if I didn't get it tonight I wasn't going to be able to until June

Also, what's with the Batman Accessory pack saying "available January 1st, 2021" but not being available at all?

Disappointing.

Ha good luck in the US. got all the way to my credit card and then the system crashed.

@eiffel006 said:
"After a 30-minute ordeal, I’m finally offered the opportunity to press the ‘order’ button. But when I do, nothing happens. I must have pressed it 30 times by now. I’m starting to worry I’ll get like 30 Tatooine sets..."
I’m actually going backward. I have to confirm my address again... LEGO, only the best is good enough!

yeah, I thought "Only the best is good enough" Glad to see I'm not the only one with issues placing orders and I'm in the states.

Jeez! I really wanted to get the new releases. I mean you'd think that considering nearly ALL of their online items were or have been "out of stock" they'd have planned for this!

I’m giving up.

Hmm. Just like quite a few others have said, it won't let me add anything to the cart, even though it says it's available.

Edit: Now I have 3 Senna GTRs in the cart and can't reduce the quantity.

Edit: Now it's working... sort of. I can add things to the cart, then it gives me an error message, then 2 minutes later I go to the cart, and the thing shows up in the cart.

Edit: Now I'm not sure what's going on.

The bonsai tree and flower bouquet are available on Amazon (in the uk at least) with Delivery Sunday. No GWP of course.

Lego = failure in 2020. Oh wait its 2021... nothing's changed.

This must be TLG's new way of limiting sales :(

@Msanders said:
"I placed a few orders (credit card went through each time no problem). No emails or showing in my orders but hopefully it will show up soon."
Only 1 out of 3 of my confirmation emails have arrived, but I've found that is often the case, especially with multiple orders. The only reliable check is under 'my orders' on the web site.

FYI the new sets are starting to pop up on Amazon. I found all 3 of the system scale Star Wars sets on there:

https://www.amazon.com/LEGO-Imperial-Building-Construction-Creative/dp/B08HW13SQ6
https://www.amazon.com/LEGO-Star-Wars-Mandalorian-Featuring/dp/B08HW25WBK
https://www.amazon.com/LEGO-Skywalkers-Fighter-Awesome-Building/dp/B08HW1NFWQ

I'm buying them off Amazon and taking the loss on the GWP.

Problem is the Police station isn't even available on Amazon!

Bought the sets I wanted off Amazon no issue. Free shipping, 2 day Prime delivery, and I got to apply a $30 gift card.

Go buy there. Stop wasting time on LEGO's broken website.

1 HOUR and 20 min. to complete purchase of one Police Station. What an ordeal... no my wife is disappointed with me 'cause I missed the NYD count-down. Oh well. Hope I get an email saying that my order was accepted.

Stuck on the blue bar that says "Continue to Payment". But suppose I do make it to the next screen, enter the debit card info and get the error message again? How do I really know that the order did or did not go through? I can only afford one Police Station. So I guess this will be it for me tonight. A few months ago, I had saved 350 plus tax for the Mos Eisley Cantina. Unfortunately, I did not make it to the store or online in time to get one of the 10 they apparently had available in North America. And now this. That is $550 of my money Lego is now leaving on the table. Get a better business model. Seriously.

@TWRAddict said:
"FYI the new sets are starting to pop up on Amazon. I found all 3 of the system scale Star Wars sets on there:

https://www.amazon.com/LEGO-Imperial-Building-Construction-Creative/dp/B08HW13SQ6
https://www.amazon.com/LEGO-Star-Wars-Mandalorian-Featuring/dp/B08HW25WBK
https://www.amazon.com/LEGO-Skywalkers-Fighter-Awesome-Building/dp/B08HW1NFWQ

I'm buying them off Amazon and taking the loss on the GWP."

Do you think that maybe bots were on the Lego site buying up the sets to resell on Amazon? Could that be why it is so awful tonight? Or is Lego selling on Amazon?

It looks like they finally took the site off-line

Just when I finally got my VIP reward and gift card to register the website completely goes offline before I could get my credit card in. Perfect.

Bummer! 1 hour 40 minutes wasted and after being stuck on "Continue to Payment", they site went down now, sigh. My 6yo (and I!) is going to be sad about this :(

...and now we’ve crashed completely. Oh boy

@stevesheriw said:
"Sooooooo,

Got to the police station. Tried to put it in the cart. Nothing happened. Now have two in the cart. Only need 1. Will not change to 1 and getting a constant "Unexpected Error. Please Try Again" You never learn, do you TLG? I guess technically I am holding two of them until it lets me buy it. Vintage car is there waiting for me to be successful. Reminds me of trying to buy the Saturn V on Day 1. "

This infuriates me. My situation was very similar to yours. I had two in the cart tried removing one and the unexpected error message appeared. When will the big companies learn how to release things??? Come on already, enough is enough. Do they not want more money?

Finally got through

Back up! Works for now...

@sjr60 said:
"3 separate orders successfully processed with no glitches for 3 cars. Held off on the Police Station.... Had to save something for future GWPs!"

I thought the limit is one GWP per household no?

FINALLY! Two and a half hours and 1,000+ page refreshes later.

SUCCESS! All VIP rewards and gift cards worked after the site reboot! Got done in less than 5 minutes...just the way it should NORMALLY work.

11 hours since I ordered (7:30 am - Syd) and still no email or sign of my order on my LEGO.com account. Big chunk of change missing from my savings account though! I'm sure it's fine but it's an uncomfortable unease nonetheless. It's amazing that such a large company can't sort out their IT issues.

@Strymon said:
"11 hours since I ordered (7:30 am - Syd) and still no email or sign of my order on my S @H account. Big chunk of change missing from my savings account though! I'm sure it's fine but it's an uncomfortable unease nonetheless. It's amazing that such a large company can't sort out their IT issues. "

No email on my end either, but < 10 minutes after ordering and it already shows up on my account as "In Process".

UPDATE: Just got my confirmation email as well. Maybe the system reboot will get your order moving?

Anybody know if BnP order count (yet) toward things like the car? I know PaB does, but the other wasn't 'last I heard'...

@Pastatwirls said:
" @sjr60 said:
"3 separate orders successfully processed with no glitches for 3 cars. Held off on the Police Station.... Had to save something for future GWPs!"

I thought the limit is one GWP per household no? "

That's what the T&Cs say, but it's never applied. I think they may limit in stores but I've never had it online. (Just added an order and got a 4th!)

Got it quickly and easy (I had already spent over 1.5h) after the site reboot! My 6yo will have great news in the morning to kickstart 2021!

My bank balance just took a hit. No problems so far on the site, although Spring Lantern Festival is now on back order, ships in 60 days. Just as well this is for my birthday, although that set is due to come after now, so I should have dragged myself out of bed earlier.

Everything else was available and no problems when I ordered the police station. Do they ship stuff separately when something is on backorder in your multiple purchase?

At least this was better value than one set, getting five for less than the collosseum today.

Gave it a few hours and still couldn't purchase via my computer, but I tried via my phone and it finally went through! So frustrating. Hope everyone else can get their purchases through as well.

Their website needs some serious revisions and upgrades! I love TLG, but darn it, it'd be nice to have the site function as it should.

on a side note, does anyone else have issues with the bricks and pieces?

@scottwb2010 said:
" @Huw said:
"^ Yes, you're right. I was about to checkout but I'll leave it an hour..."

Just about fell foul of it myself when I noticed the Ice rink was in bag as give with purchase. Stroke of midnight and car was GWP.

I noticed that, so left it till 00:05, and refreshed my order, paid and completed. The online basket/receipt showed the car as GWP, as does my Paypal confirmation email, yet the confirmation received from Lego which states ".... your order placed on 01-1-2021" shows the ice rink as GWP.

Will have to contact Customer Services on Monday when they're back :("

Didn't expect to be able to get the ice rink GWP, so when I say that the new releases were available to order before midnight , I ordered the Police station and got the ice rink. Then ordered the bonsai and flowers after midnight and got the car GWP. Two GWPs!

All went smoothly, no problems. Sorry for those who had problems with the website. Now got to wait. Hopefully deliveries to the UK won't be delayed too long.

@sjr60 said:
" @Pastatwirls said:
" @sjr60 said:
"3 separate orders successfully processed with no glitches for 3 cars. Held off on the Police Station.... Had to save something for future GWPs!"

I thought the limit is one GWP per household no? "

That's what the T&Cs say, but it's never applied. I think they may limit in stores but I've never had it online. (Just added an order and got a 4th!)"

Interesting thanks for that. Might try another order. :) :)

Wow, I'm shocked... this is rapidly going from one of the worst ordering experiences to one of the better ones...just moved to "In Warehouse" status for all my items in about 2 hours, on a holiday. :D

What a cluster****...

Tried placing an order at 11pm CST and madness ensued so I went to sleep. I just woke up and was able to get the police station and Tuk Tuk. Hopefully the vintage car doesn't get cancelled on me...

Gaming consoles, Funko, LEGO...they never have their s*** together on major releases...

Back to sleep

No problems at all here in Italy, very fast process with VIP points redeemed, 2 separate orders, 2 different addresses, but only one email arrived until now.
75980 Attack on the Burrow with the car and the monster Book (backorder, will ship in 60 days...)
10280 + 80107 Spring Lantern + car (should ship immediately).

Huw, do you know when the winners of the 1m vip points will be announced?

Police station ordered. First time I’ve ever ordered a modular on release, can’t wait for the car to come too it looks class!

I wa surprised to see most prices higher than announced on brickset the last few days... Flower bouqet and bonsai at 60 eur, not 50. The latern festival at 109, not 99, and so on...

I'm not ordering off amazon as it means no vip points and they have a bad rep with me at the moment. Stole a piece of fanfic for Kindle which took awhile to get off the site and a lot my Xmas presents were not in immaculate condition. They also changed a dvd preorder of show to 2022 which is due on sky in Jan and refused to explain why. I even had to post a link to their own site to show that they had. And I'm not allowed to review at the moment. Funny that.

For those of us in UK Tier 3, there’s the option of the Lego brand store. I’m in a queue of about 30 people outside the Lego store in Leeds. The rest of the city centre is deserted (it’s a cold and rainy start to the New Year here). Let’s hope they have 80107 in stock when I get to the front of the queue! Happy New Year to all Brickset users.

Ordered a Flower Bouquet for partner, the Bonsai Tree for myself and got a free Vintage Car and VIP Keyring (for VIP points). Not a bad order and I had no problems with the website from the UK at 11am.

@daniellesa said:
"Do they ship stuff separately when something is on backorder in your multiple purchase?"
Yes, they ship whatever's available, even if it's only the GWP!

@gunther_schnitzel said:
"Got the ice rink with the police station, hoping to get the car with the lantern park in 38 mins. Also ordered the bonsai."

I got both, ordered police station, and flower bouquets at 11.50, got the ice rink, then ordered spring lantern festival and 2 bonsai at 12.02, and got the car. Delighted to have the ice rink, as I thought I had missed out on that, as there was nothing on the site I wanted to order in Decemeber. Both orders are showing as "in warehouse" now.

Book of Monsters is now out of stock in the UK.

I am still getting error messages when trying to pay. Anyone else?

Was just able to order a bunch of stuff. Hopefully website working for all.

I bought the new modular after midnight, but I think I should have sobered up first. Traded VIP points for phone order only and made the purchase online. Hope I can redeem them. Soon the new modular will be mine though! It will make a fine addition to my collection together with that nice looking free gift with purchase car.

I just placed my order after not being able to place it at midnight last night because the site kept crashing. I ordered the police station, which was available, the bonsai and flowers, which were available, and I ordered the 4 Harry Potter books that were on backorder until Jan. 21. At least LEGO let me order the books. The other 12 items I have on my wish list are still temporarily out of stock. Hopefully I will get my GWP for the backordered sets.

In the U.S., I have placed multiple orders on the same day for the GWP and get them every time. I think one day LEGO will limit you, but right now their computers are not set up to do that. If you read the fine print on the GWP, it says one per household but LEGO will ship you as many as you want as long as you spend the money.

I ordered and got the car and monster book as gwp but after an hour the monster book dissapeared from my orderlist. Just have to wait and see I guess.

Ordered the Police Station, Lantern Festival, Bonsai Tree, the four HP Hogwarts Moments sets, and the HP students blister pack. Looks like I'll be getting the two GWPs too, so I'm really excited! :D

coming back to it 7 hours later, managed to secure the new release items I wanted, but the 75267 Mandalorian Battle Pack is "Backorders Accepted, will ship in 60 days" while earlier it was "Available Now." Guess I wasn't the only one who took the opportunity to get it

@Lightbrick said:
"For those of us in UK Tier 3, there’s the option of the Lego brand store. I’m in a queue of about 30 people outside the Lego store in Leeds. The rest of the city centre is deserted (it’s a cold and rainy start to the New Year here). Let’s hope they have 80107 in stock when I get to the front of the queue! Happy New Year to all Brickset users."

I was at the same store 10 mins before it opened with a queue of 20 odd. 80107 was popular when it opened at 10am so hope they had one left for you!

@SuperMatt said:
" @Lightbrick said:
"For those of us in UK Tier 3, there’s the option of the Lego brand store. I’m in a queue of about 30 people outside the Lego store in Leeds. The rest of the city centre is deserted (it’s a cold and rainy start to the New Year here). Let’s hope they have 80107 in stock when I get to the front of the queue! Happy New Year to all Brickset users."

I was at the same store 10 mins before it opened with a queue of 20 odd. 80107 was popular when it opened at 10am so hope they had one left for you!
"

Thanks. I was really lucky and got the last one of 80107 they had in stock in Leeds today. The guy managing the queue said 80107 had been really popular today, much more so than 80106. The Police Station modular was also selling in big numbers this morning, but they seemed to have plenty in stock. Hope you got everything you needed!

In Canada, LEGO’s website mentions that 80107 will be available today January 1st but it’s almost 9:30 am and it has not gone live yet. Does anyone know when it will become available?

@eiffel006 said:
"In Canada, LEGO’s website mentions that 80107 will be available today January 1st but it’s almost 9:30 am and it has not gone live yet. Does anyone know when it will become available? "

Yeah, well i've seen January 10th elsewhere for the release date, like Amazon.ca does have the 80106 in Pre-order for a Jan. 10th release...maybe Lego Shop made an error on their product page....

@flynetqc said:
" @eiffel006 said:
"In Canada, LEGO’s website mentions that 80107 will be available today January 1st but it’s almost 9:30 am and it has not gone live yet. Does anyone know when it will become available? "

Yeah, well i've seen January 10th elsewhere for the release date, like Amazon.ca does have the 80106 in Pre-order for a Jan. 10th release...maybe Lego Shop made an error on their product page...."

I thought about that too. I’ve checked both the English and French website and it has the same info (Jan 1st) on both.

@ElementalAvenger82 said:
"Both the tie fighter and x wing are on back order.
Unbelievable.
Absolutely unbelievable. "

Not really.

@560heliport said:
" @ElementalAvenger82 said:
"Both the tie fighter and x wing are on back order.
Unbelievable.
Absolutely unbelievable. "

Not really."

Agreed. More than one person wanting to buy a Lego set is kinda why the company is still in business. It's not like these are limited runs, just wait a while.

@TWRAddict said:
I wanted the HP books set with the amazing GWPs. Was tempted to order on AMAZ preorder last night.

@eiffel006 said:
" @flynetqc said:
" @eiffel006 said:
"In Canada, LEGO’s website mentions that 80107 will be available today January 1st but it’s almost 9:30 am and it has not gone live yet. Does anyone know when it will become available? "
Not until Jan 10th on the US website.
Yeah, well i've seen January 10th elsewhere for the release date, like Amazon.ca does have the 80106 in Pre-order for a Jan. 10th release...maybe Lego Shop made an error on their product page...."

I thought about that too. I’ve checked both the English and French website and it has the same info (Jan 1st) on both."

After giving up last night was able to get up and order the police station with GWP of car. Then saw Lego is taking backorders for Colosseum. Ordered that and got another car GWP and the mini fig chariot GWP from last year also popped in.

Went to local Target and they were unboxing the 2021 sets and I nabbed the Bonsai tree

The Monster Book was gone so soon. Either it will come back, or the competence of those judging demand is way below par.

Last year, we got to the Lego Store a little over an hour before it opened and were first in line. We got there at the same time this year, and 10 people were already lined up. It must have been 40-50 when the store opened. 10 were allowed in at a time. As I would imagine, Star Wars and the Police Station were heavily targeted. We got both the ice rink and the car as GWP at checkout. My son just built the car and likes it very much. I ordered the Police Station online later this AM, so will look forward to building the car hopefully in a few days.

It’s ridiculous how the site is still not working, common lego, with the stock being constantly out, now site like this? Lego get your crap together....

@kkoster79 said:
" @eiffel006 said:
" @flynetqc said:
" @eiffel006 said:
"In Canada, LEGO’s website mentions that 80107 will be available today January 1st but it’s almost 9:30 am and it has not gone live yet. Does anyone know when it will become available? "
Not until Jan 10th on the US website.
Yeah, well i've seen January 10th elsewhere for the release date, like Amazon.ca does have the 80106 in Pre-order for a Jan. 10th release...maybe Lego Shop made an error on their product page...."

I thought about that too. I’ve checked both the English and French website and it has the same info (Jan 1st) on both."

"

Bought the Police Station and 75980. Out of much other sets who are out of stock, Attack on the Burrow is now back order in Canada. Police Station is already back ordered! As for 80107, one explanation could be that on my command the date is 31 December. So maybe tomorrow or the fourth, the set will be available. Just my hypothesis.

And the car id gone from the website now, good thing I bought early. The book is still adding to the cart but I bought mine from Barnes and Nobles

^Hope mine will come with it, ordered about 4:45 PST PM.

I made a purchase for 3 of the new HP moments books at 11:30PM PST on the 31st (so very early considering all the craps we had from Lego website) and received this morning an “out of stock, we will ship later” email. Hope the Vintage Car and the Book of Monsters will still be there when they restock.

Good luck everybody on your order!

I’m afraid I’m in the same boat! I fought the website for an hour+ when the new sets went live, sat through the downtime when they went offline to fix it, and placed several orders immediately after the site came back up and finally let us complete our purchases. I ordered the Police Station, Bonsai, Bouquet, Hogwarts Crest, and all 4 Hogwarts “Moments” sets, right around 11:30 PM PST, and all of them showed “Available Now” status.

This morning I received an email notifying me that the Police Station was changed to “backordered”, and this afternoon I received another email notifying me of the same for the Hogwarts “Moments” sets. ...WTF?

I even went to the extreme of selecting Express Shipping for the Police Station... Does that mean that my set will be sent “Expressly” on or after the 21st when it’s supposed to be in stock again? I’ll be on the phone on Monday, better believe it.

@Xherus said:
"I made a purchase for 3 of the new HP moments books at 11:30PM PST on the 31st (so very early considering all the craps we had from Lego website) and received this morning an “out of stock, we will ship later” email. Hope the Vintage Car and the Book of Monsters will still be there when they restock.

Good luck everybody on your order!"

I kept waiting for the new Batman set to come online (still wasn't, as of 11:20am Eastern on January 2nd), and finally gave up and started hunting around for other stuff I could use to pad the difference from a Bonsai set. Then I started getting lots of red error banners every time I tried to do something (but sometimes it would do it anyways), and my cart would randomly present as empty (even when it wasn't). My modem crashed, and took a few minutes to reboot. Then I finally found one thing that I could add to my order to qualify for the car...and the site went down for updates. Eventually it came back up, and I was able to place an order (got a Bonsai, and the car), but that was about 2:30am!

Later that evening, I read that the HP mosaic wasn't triggering the Monster Book of Monsters. This afternoon I called to let them know, and found out the Burrow was now available for backorder. That's the only HP set I wanted to buy to get the book, but I didn't jump on it right away, and by the time I got an order ready to go, the car had sold out. The MBoM is still showing up (just not with the mosaic, but they promised they'd get that fixed soon...which might only matter because the Hogwarts Moments sets are all out of stock for the time being, and there probably aren't many people qualifying for the MBoM right now)

@PurpleDave said:
"I kept waiting for the new Batman set to come online (still wasn't, as of 11:20am Eastern on January 2nd), and finally gave up and started hunting around for other stuff I could use to pad the difference from a Bonsai set. Then I started getting lots of red error banners every time I tried to do something (but sometimes it would do it anyways), and my cart would randomly present as empty (even when it wasn't). My modem crashed, and took a few minutes to reboot. Then I finally found one thing that I could add to my order to qualify for the car...and the site went down for updates. Eventually it came back up, and I was able to place an order (got a Bonsai, and the car), but that was about 2:30am!

Later that evening, I read that the HP mosaic wasn't triggering the Monster Book of Monsters. This afternoon I called to let them know, and found out the Burrow was now available for backorder. That's the only HP set I wanted to buy to get the book, but I didn't jump on it right away, and by the time I got an order ready to go, the car had sold out. The MBoM is still showing up (just not with the mosaic, but they promised they'd get that fixed soon...which might only matter because the Hogwarts Moments sets are all out of stock for the time being, and there probably aren't many people qualifying for the MBoM right now)"

75969 is still up, and the $400 set, but that's about it.

@SideSwept said:
"I’m afraid I’m in the same boat! I fought the website for an hour+ when the new sets went live, sat through the downtime when they went offline to fix it, and placed several orders immediately after the site came back up and finally let us complete our purchases.
[...]
I’ll be on the phone on Monday, better believe it. "
Let me know how it goes but the client experience feels very far from the moto "Only the best is good enough". :(

@Isabella_and_Lego_Liker:
Nah. If you didn't buy everything up immediately on release (or if you don't mind getting extra copies for parts and minifigs), 75966, 40419, and 75967 are still available for immediate purchase, and will get you about $10 away from MBoM. Throw in another copy of the student pack for the different House outfits, and you're golden. Of if you don't mind waiting for part of your order to ship, there are several sets that are now on backorder that weren't 48 hours ago. I'd just suggest tacking on at least one Available item to force the early shipment for the GWP, rather than taking any chances with any issues that may arise before they ship your backordered items. If it was some random polybag that you weren't actively chasing, that's different, but the MBoM and 50's car are very popular and aren't likely to just show up at retail in the future.

@gavrher said:
"Huw, do you know when the winners of the 1m vip points will be announced?
"

It was announced on Dec 12th via email to winners, I understand. I am extremely disappointed and a lot poorer, unfortunately.

In other news, all items are in the warehouse, bar the lantern festival which will now ship Jan 21st, which is much better.

Now just waiting for the Ninjago and Blacksmith sets. After this I'm hoping Lego will do what it did last year and have sets I can do without until December so my bank account can recover.

The 40448 Vintage Car GWP has now disappeared from the online Lego store in the UK (as at mid-afternoon on Mon 4 Jan). If that’s a permanent disappearance, they didn’t last long!

@Lightbrick said:
"The 40448 Vintage Car GWP has now disappeared from the online Lego store in the UK (as at mid-afternoon on Mon 4 Jan). If that’s a permanent disappearance, they didn’t last long! "

Also disappeared in Canada. Quite a surprise. I was hoping to maybe get another later this month, that was really short lived.

The vintage car design and colour are fab. Would go lovely with my Downtown Diner set. Ordered the vintage car with the Spring Lantern Festival which was available when I placed my order. Received order confirmation at 1.42 am on 01/01/21. Order was "in process" for 4 days, now my order has been changed to "backorder". No idea if and when I will get either of the sets as they have sold out in the meantime. I have not received any communication from Lego. I feel tricked.

I will be so upset if I don't get the vintage car because It's such a nice set. Would buy it elsewhere if I could get it for a normal price. Any ideas?

@EEM:
Orders are taking longer than normal to process, probably due to a combination of staffing (if there are restrictions on how many people can be in the building at any given time, it will reduce the speed at which they can work, and eliminate the possibility of bringing in seasonal staffing to help boost productivity) and transportation (FedEx is their prime shipper in the US, but has placed a cap on how many packages they'll accept each day, while USPS has at least a month of backlog that makes it more efficient to simply delay shipment via FedEx).

In the meantime, you can always call their service number and ask for an update on what to expect. You might even be able to request that they ship the GWP separately to guarantee you don't miss out. If all else fails, they're currently only running about $20 on Bricklink.

Monster book of monsters is back,

Still waiting for my orders (not backordered ones) to arrive.

@kacie:
My Black Friday order wasn't received by USPS until December 21st (FedEx had capped how many packages they'd accept, and it didn't make the cut). On Christmas, it hit the Detroit Regional Sorting Facility. The next day it got sent to the wrong local Post Office, which sent it back to Detroit on the 14th. Yesterday, I was sitting down to eat lunch at work and checked the status, only to find out it had been delivered an hour earlier. Outside it was snowing. Before work, I'd checked my weather app and saw it was supposed to get a mix of rain and snow _all_day_long_. Fortunately, after four calls to three numbers, I was able to reach my parents and ask if one of them could swing by and rescue the box.

I still have to go retrieve it from them, but as of now, I have received all four of my post-Thanksgiving orders except for the one backordered HP set I used to qualify for the MBoM. Black Friday arrived yesterday, Dec1 and Jan1 both arrived within hours of each other on Jan5, and the MBoM portion of my Jan2 order showed up on Jan10.